Step 3. Training

In order for the new model to be implemented successfully and sustainably, it is vital to ensure that administrative staff are well trained and fully understand the new model. Training days should take place 6 monthly to maintain quality. The main aims of the training are to:

1. Understand why effective document management is important nationally
2. Understand current practice and develop a more efficient way of working
3. Understand Read-Coding
4. Upskill administration staff to review and triage documents safely
5. Enable all staff to trained up to the same standards.

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